Shipping policy
Shipping Policy
At Icon Biltong, we aim to provide efficient and reliable shipping services to ensure your order reaches you in optimal condition.
Processing Time
- Orders are typically processed within 1 business days after payment confirmation. All our orders are made specifically for each client.
- Please note that during peak seasons or special promotions, processing times may slightly vary.
- Please note that our Gourmet range are processed within 4-5 business days before being sent out.
- Please note: Orders within Gauteng will be 3-5 days, due to courier companies not delivering on weekends
- Please note: Orders outside Gauteng will be 5-7 days, due to courier companies not delivering on weekends
Shipping Rates
- Shipping costs are calculated based on the total weight of your order and your location.
- Our shipping rates are displayed during the checkout process before finalizing your purchase.
Delivery Time
- Estimated delivery times vary depending on your location and the shipping method chosen at checkout.
- Once your order is shipped, you will receive a tracking number to monitor the delivery status.
Shipping Carriers
- We utilize Fastway to ensure reliable delivery of your orders.
Address Accuracy
- Please ensure your shipping address is accurate and complete to avoid any delivery issues. Icon Biltong will not be responsible for lost orders due to incorrect addresses provided by customers.
Contact Information
If you have any questions or need further assistance regarding shipping, feel free to reach out to us at meaticons@gmail.com